UK and international website returns

Kiwisumo online returns and exchange policy are:

  • Orders must be returned within 14 days for a full refund.
  • After 14 days you can exchange or receive a gift card, but within 28 days of purchase.
  • Items received outside of our 28 days return period will be returned to you.
  • If your payment was made with a gift card and credit card, we will refund your gift card first.
  • Returns will be processed within 5 working days, however this may vary during busy periods.
  • Allow 5-10 working days, after refunds have been processed, for refunds to appear in your account.
  • To return swimwear, please do not remove the original wrapping.
  • We are unable to offer returns or exchange on Underwear and Jewellery


Spitalfields market return policy

We hope you are happy with your Kiwisumo item/s, however should you need to return anything, including sale items, please bring it back to the stall and we will help you find something else. Due to the nature and size of our business, we can only offer an Exchange or a Gift Card of the value of your purchase within 28 days.