Terms and conditions

General terms and conditions

The following terms and conditions apply to all who use, visit and or order from this website www.kiwisumo.co.uk. Please note that KIWISUMO does not guarantee that all products presented on the website are in stock or available for purchase. KIWISUMO reserves its right to stop selling a product at any time and also reserves the right to revise these terms and Conditions at any time. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time, you place your order and not a later version. You should keep a copy of these terms and conditions for future reference.

Language

The language of the Terms and Conditions is English

Placing your order

By using the website and/ or placing an order on the website, you confirm that you have read and understood the terms and conditions before you place an order. Before placing your order, you will be given the opportunity to review your selections, the information you provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved, and may be purchased by other customers, until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Order confirmation

After submitting your order, we will send you a order confirmation e-mail with your order number, (Thompson please erase this if we do not have order numbers, and input the correct format we use) details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent to you with all the relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that KIWISUMO does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly after, by phone or e-mail. If we already have received payment for such product we will refund you the total amount of your purchase.

Colours

KIWISUMO aims to describe each product on the website as correctly as possible. However, please note that due to the colour settings of your computer, the colours of the product shown on the website can differ somewhat from their actual colours. KIWISUMO cannot be held responsible for any such discrepancy.

Prices

The prices and delivery costs shown on the website does not include VAT due to the size of the company, we are VAT exempt. The prices and delivery costs shown on the website may vary from time to time and KIWISUMO is not bound by the price, until KIWISUMO has accepted the order by sending the shipping confirmation to you. Prices may also vary between our Spitalfields stall and the website. If you have placed an order and the price changes before we accept your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the older order. If we are unable to contact you, your order will be cancelled. KIWISUMO always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payments for a cancelled order we will refund you the amount of the purchase. Please also note that KIWISUMO may cancel the order even if it has been accepted by KIWISUMO under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

Payments

The following payments are accepted.

  • Credit cards and debit cards

Payments can be made by the following credit cards: Visa, Mastercard and American Express, payments can also be made by the following debit cards: Visa and Maestro (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once KIWISUMO has sent you the order confirmation email. We do our best to make the website as secure as possible. All credit/ debit card transactions on the website are processed using Stripe*, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by KIWISUMO. You confirm that the credit /debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holder are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to KIWISUMO, your order will be cancelled. We are not responsible for any charges or penalties, which may be imposed by the payment provider as a result of payment being processed in respect to your order.

  • PayPal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will return to the website.

Delivery

  • Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during busy periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorizations and/or stock availability. If KIWISUMO fails to deliver within 30 days, you may have the right to cancel the purchase.

  • First-time order policy

For security purposes, KIWISUMO reserves the right to ship first-time orders to the cardholders verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Right of withdrawal and returns

  • Withdrawal

You are entitled to withdraw your purchase or exchange your product by sending an email to info@kiwisumo.co.uk within 14days of the date on which you have received the product. Please include your order number and information that you will withdraw or exchange your purchase.

  • Refund relating to the right of withdrawal 

If you choose to withdraw your purchase in accordance with the terms set forth in this section 10. KIWISUMO will issue a refund of the amount paid, KIWISUMO will pay the refund within 30days, of the date on which we received your notice of withdrawal. Under the condition that KIWISUMO has received the product/s from you, or if KIWISUMO has obtained proof that the product/s has been sent back to KIWISUMO. The refund is made using the same payment method you used at the purchase, if you do not explicitly accept another method. You will not be charged extra if another payment method is used. Please note that KIWISUMO only issues a full refund if the product/s is in the same condition, as at the time of delivery. If the products’ value has diminished due to your handling of the products, to a greater extent than is necessary in order to ascertain its characteristics or function, we have an obligation to reimburse us. Thus, KIWISUMO then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to return is in the exact same condition as when you received them, with tag and seal still attached. All shoes must not be used at all or on a carpeted surface until you have decided to keep them. Shoes and accessories that come in a special box must be returned in their undamaged original box, which is considered to be part of the product.

  • Exchanges

Purchased products are exchangeable into a different size and colour, in accordance with the terms set forth in this section 10. All exchanges are based on stock availability.
Please note that sales / clearance products are non-exchangeable and non-refundable.

  • Shipping costs for returning the products

KIWISUMO does not offer a free return service in accordance with your right of withdrawal and exchange.

  • Returning the products

Upon your withdrawal or exchange of your purchase, please return the product/s as soon as possible, no later than 14days after sending your notice.
When returning please follow the steps below:

  1. Email info@kiwisumo.co.uk with the subject title ‘Returns or Exchange.’
  2. Place the item(s) in the original shipping box, or any other solid carton box.
  3. Close the box and tape it securely.
  4. Post to KIWISUMO, Studio 5A, Oldhill street, London N16 6LA
  • Defective Products

If you receive defective products, please notify us immediately, you must notify KIWISUMO within a reasonable time after you have detected that the products/s are defective. If KIWISUMO considers the product to be defective, KIWISUMO will make a full refund or exchange including shipping costs.

  • KIWISUMO quality guarantee

KIWISUMO acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of KIWISUMO, graphics, text, photos, designs, logos, icons, images, data and softwear) are owned by or licensed to KIWISUMO. You are authorized to use this material only for personal, non-commercial purposes. You may not modify the material in any way, without a prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press enquires, please view our contact us page.

Trademarks

KIWISUMOs’ trademarks include but are not limited to the KIWISUMO name and logo. Please note that your use of this website does not grant you any rights to use our trademarks.

Privacy Policy

Please see KIWISUMOs’ separate Privacy Policy, which can be found at www.kiwisumo.co.uk/privacy-policy

Cookies

Personal information provided to KIWISUMO through the KIWISUMO website and online credit card transactions are protected using Secure Socker Layering (SSL) which is an encryption technology. When the browser shows a secure domain that begins with “https” (instead of “http”), it means that a protected session has been established which guarantees maximum integrity and discretion of the data transmitted. SSL is used to protect your information such as name, address and credit card number. While we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. Please note that e-mail is not encrypted and not considered to be a secure means of providing credit card information.

Security

Personal information provided to KIWISUMO through the KIWISUMO website and online credit card transactions are protected using Secure Socker Layering (SSL) which is an encryption technology. When the browser shows a secure domain that begins with “https” (instead of “http”), it means that a protected session has been established which guarantees maximum integrity and discretion of the data transmitted. SSL is used to protect your information such as name, address and credit card number. While we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. Please note that e-mail is not encrypted and not considered to be a secure means of providing credit card information.

Resale Policy

You may purchase products on www.kiwisumo.co.uk for personal use only and not for resale. By placing an order on www.kiwisumo.co.uk, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Information on the website

KIWISUMO cannot promise that the content of the site is free from inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. KIWISUMO may, at any time, amend the content of the site. Although KIWISUMO strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the service’s provided through the site are maintained by third party operators. In situations where KIWISUMO acts as a agent for such services, we can not be held responsible for any errors resulting from their activities. KIWISUMO cannot be held responsible for any damages caused from using the website or for that matter, not being able to use the site. KIWISUMO cannot guarantee a problem-free, uninterrupted, and secure access to the site.

Links

The website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Violation of rules

KIWISUMO reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions. Including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

KIWISUMO responsibility

KIWISUMO liabilities to you are limited in each separate case of these Terms and Conditions unless otherwise stipulated by law. In no case whatsoever will KIWISUMO assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, government measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. KIWISUMOs’ liabilities to you will never exceed your total purchase amount for each order. Incase of force majeure, KIWISUMOs’ obligations will be suspended. The contract between you and KIWISUMO can, in such cases, be partially or fully terminated by yourself or by KIWISUMO.

Provisions severity

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and condition shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

Company Information

KIWISUMO LTD
Studio 5A
Oldhill Street
London, N16 6LA
United Kingdom

Email address: info@kiwisumo.co.uk

Version of the Terms and Conditions

If there is any conflict, ambiguity or discrepancy between the English version and a version in another language, this version shall always prevail.

The latest update of the Terms and Conditions of KIWISUMO was made on 24/10/2016